McGraw Hill Education | Customer Experience Group (CXG) Support Center

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Support Center Announcement


***New Platform Status Center***

To check the status of your application refer to our Platform Status Center on the left.


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LearnSmart/SmartBook Notification

We are aware of an intermittent issue that may cause LearnSmart or SmartBook assignments to load slowly within Connect. Our teams are working to resolve the issue. Should you encounter it in the meantime, please clear your browser cache and relaunch the assignment.

To clear your internet browser cache:

  • For most browsers, to open menus and clear your cache, cookies, and history, press Ctrl-Shift-Delete (MS Windows) or Command-Shift-Delete (Apple Mac) within the internet browser.
  • (Apple Mac Safari) Open Safari, Preferences, Privacy - Remove All Website Data clears the cache; and Bookmarks, Clear History removes the browser history.

7/29/16 Update - We are continuing to monitor having deployed changes to address an intermittent issue that was preventing some users from loading their LearnSmart/SmartBook assignments. Should you encounter any problems, please contact our Customer Experience Group at http://mhhe.com/support.
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SIMnet & GDP Upcoming downtime/maintenance on August 14th

We will be doing some maintenance for SIMnet and GDP that will require downtime.

Sunday, August 14th, 2016 from 4:00AM – 6:00AM Central Time.


Users may also view the related blogs below.

http://www.simnetcommunity.com/2016/07/notice-system-maintenance-july-26th-3-5am-central-august-14th-4-6am-central/

http://www.gdpcommunity.com/2016/07/notice-system-maintenance-july-26th-3-5am-central-august-14th-4-6am-central/

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